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Product documentation Developer documentation

Developers

Developer documentation
GraphQL API references
Webhook contract
Shop CSS contract

Getting Started

KORONA Event documentation overview
Set up a new KORONA Event account
Product glossary
Find help and documentation in the back office
First event setup checklist
Invite a user and choose their role
Add legal texts before launch
Set account language, timezone, and contact details
Run a go-live readiness check
Check what changed after migration
Update the back office

Selling Tickets Online

Configure the current online shop
Publish your first online shop
How sales channels and visibility work
Create a sellable event
Create an event template
Create a time pattern
Create a repeatable event with time slots
Use time pattern periods for seasonal schedules
Group event templates under one public offer
Review the customer checkout before launch
Choose between an event, event template, admission, product, and voucher
Set prices and price categories
Configure product capacity and sub-products
Control where an offer is sold
Hide, unpublish, or pause an offer
Collect customer and attendee information at checkout
Add a waiver to checkout
Build a private event registration flow
Change a price after sales have started
Remove a price category from one event
Set minimum and maximum ticket quantities
Change labels or translated shop content
Configure custom shop navigation
Copy an event or event template safely
Use tags to organize events, reports, and shop filters
Configure checkout holds and unpaid order deadlines
Pause online sales during operational downtime
Close or remove future time slots

Back Office Operations

Orders and invoices
Manage attendees and entry status
Handle no-shows
Process a cancellation or withdrawal request
Understand German statutory withdrawal exclusions
Filter events, orders, customers, invoices, and attendees
Manage company customers, contacts, and addresses
Configure reseller provision rules
Search for orders by receipt, ticket, or customer
Clean up duplicate customer records
Choose the back-office color mode
Manage guest customers and KORONA synchronization
Review customer consent records
Use compact back-office navigation
Restore an archived event, product, voucher, or resource
Switch the back-office display language
Add an order manually in the back office
Resend a confirmation email or ticket
Move or rebook an order to another date
Correct customer or invoice address details
Find an auto-canceled or abandoned order
Ask a customer to complete and pay for an order
Review configuration issues

Resources and Scheduling

Resource user workflow
Use and read the back-office Calendar
Set up equipment rental operations
Create resources for rooms, guides, equipment, or staff
Limit event capacity with resources
Archive a resource safely
Block resources for maintenance or private use
Review resource allocation for a day

Point of Sale

Sell a ticket at the counter
Refund or return a POS sale
Scan tickets at the entrance
Run front desk operations for a busy event day
Check ticket scan history where available
Connect a POS to ticket sales
Set up scanners and entry hardware
Sell tickets through self-checkout
Print tickets, receipts, and vouchers
Handle a ticket that will not scan
Handle scanner or hardware downtime
Understand checked in versus attended

Shop Customization

Theme and custom CSS
Launch a branded shop with tracking
Add or change a customer-facing image
Add a custom shop domain
Configure external analytics and consent
Customize shop page content and ordering
Add deep links from a marketing page
Configure search and social sharing

Vouchers, Coupons and Memberships

Sell and redeem a voucher
Create a couponing promotion in KORONA.studio
Customer subscriptions are not annual passes
Import coupon codes in bulk
Troubleshoot a voucher redemption
Remove a voucher from your cart
Check membership benefits

Payments

Payment setup overview
Set up the Lynck back office
How orders, payments, invoices, and tickets fit together
Send or copy a payment link
Send an e-invoice with ZUGFeRD
Check payment provider setup
Troubleshoot wallet payments
Troubleshoot Klarna and pay-by-link payment methods
Refund an order and check the result
Reconcile payment provider totals with KORONA Event totals

Communications and Documents

Edit an email template safely
Prepare customer emails and tickets before go-live
Check whether a scheduled email was sent
Revert an email template variable
Create a scheduled email
Customize ticket PDF content
Use text blocks for reusable copy
Check why a customer did not receive an email

Reports and Accounting

Reconcile one event after it ends
Prepare monthly finance exports
Read event performance from the dashboard
Choose the right report
Export attendee data
Understand dashboard totals
Report revenue by event and day
Investigate missing customer data on receipts

Integrations

Integration troubleshooting checklist
Understand KORONA.studio synchronization
Configure production type overrides
Connect KORONA.entry
Connect bLoyal memberships
Set up webhooks
Get API access
Work with BookingKit bookings

Troubleshooting

How capacity and availability work
Troubleshoot availability and capacity
Online booking or checkout is not working
An offer is missing from the shop
A ticket was not generated
A payment link cannot be created or opened
Report totals do not match
A customer cannot log in or register
Delete your online shop account
A coupon, voucher, or membership does not work
Emails are missing or incomplete
External booking or ticket sync failed
Recover from a connection interruption in the back office

Developer and API Docs

Read and change voucher applications through GraphQL

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KORONA Event

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