Export attendee data

Use this article when you need an attendee file for an event day, a caterer, a partner, or a reconciliation — as CSV or Excel.

Attendee list with event and ticket details — Filter the attendee list before reviewing or exporting operational data.

Before you start

You need a role that allows viewing attendees and creating data exports (the Data exports permission).
Decide which event, date range, and attendee states the file should cover.
Decide whether the recipient needs customer contact details and question answers, or only ticket-level data.

Filter the list first

Open Sales > Attendees.
Use the filter to narrow the list. You can filter by events, event templates, admissions, price categories, products, orders, tags, points of sale, and order channels, and by attendee state with Checked in / Not checked in, Counts toward capacity / Does not count toward capacity, and Signed waiver / Has not signed waiver. Price category and product filters can be used separately or together; when both are selected, exported attendees must match both.
Add a Date filter and choose the date basis: Visitor date, Booked, Created, or Ticket scan, with presets such as Today, This week, or Custom.

Export the file

Select Export data (Excel) or Export data (CSV) below the list filters.
The selected button remains visible and changes to Data export queued (Excel) or Data export queued (CSV) and is disabled while KORONA Event prepares the file. For a large list, it then shows the number of rows processed and a final Preparing download state.
You can leave or reload the page. Return to the same filtered attendee list to see the saved export state.
When it is ready, select Download export to save the file.

What the file contains

The export has one row per attendee. Columns include:

Group	Columns
Service	Service number, Service name, Start time, End time, Time zone, UTC times, Service tags
Ticket	Price name, Price (the booked unit price), Ticket numbers, Attendee name, Check-in status, Capacity impact
Order	Order Number, Point of sale number, Point of sale name, Order channel ID, Order channel name
Customer	Columns prefixed with "Customer:", such as customer number, first and last name, email, mobile, telephone
Waiver	Signatory name and, for minors, the minor's name

When your account collects questions during checkout, the answers appear as additional columns prefixed with "Attendee:", "Booking:", or "Customer:" depending on where the question is asked. On accounts without the questions feature, booking answers appear in an "Additional information" column instead.

Expected result

You have a CSV or Excel file containing only the filtered attendees, with ticket, check-in, customer, and answer columns.

Troubleshooting

Problem	What to check
No export option visible	Your role's Data exports permission.
Download export does not save a file	Refresh the page and select Download export again. If it still fails, contact KORONA Event support.
Export contains too many rows	Active filters — clear the search text and re-apply the event and date filters before exporting.
Customer columns are empty for some rows	POS sales without a linked customer, and personalized tickets where only attendee data was collected.
Ticket numbers are empty	Whether the attendee has a ticket number. Filtering by an event or event template does not remove an assigned ticket number.
Question columns are missing	Whether the question is asked for this event, and whether any filtered attendee answered it.
Excel export says it is too large	Narrow the event and date filters, or export the same filtered list as CSV.
CSV export says it is too large	Narrow the event and date filters to reduce the exported data, then try the CSV export again.
Export shows Export failed — retry	Select the option again to start a new export. If it fails again, send the displayed reference to KORONA Event support.
Counts differ from a report	Date basis (Visitor date versus Booked), check-in and capacity filters, and canceled orders.