Correct customer or invoice address details

Use this when a customer reports a wrong name, email address, or billing address, or when an invoice should have used a different address.

Before you start

• Confirm you are editing the right customer record. If the same person appears more than once, read Clean up duplicate customer records first.
• Decide whether the customer record is wrong or only one invoice needs a different recipient. An invoice correction does not change the customer record.
• Use the recipient-correction workflow only for the name, company, department, or postal address. If services, quantities, prices, taxes, or totals are wrong, follow your team's financial correction or refund process instead.
• Correct details only for the actual legal recipient of the invoice. If a different contracting entity should receive the invoice, use your financial cancellation and reissue process instead of a recipient correction.

Edit the customer record

1. Open Sales > Customers and open the customer.
2. Select Edit in the customer header to open the edit form.
3. Correct fields such as Salutation, First name, Last name, Company, Email, Telephone, Mobile, and Tax code.
4. Save. A confirmation shows that the customer information was updated.

To manage addresses, open the customer's Addresses tab. There you can select Add new address, edit an existing address, and mark an address as the default with Use as default billing address or Use as default shipping address.

Choose the address used on an order

Each order stores which of the customer's addresses it uses:

1. Open Sales > Orders and open the order.
2. In the Customer Information sidebar, change the address selected under Billing Address or Shipping Address.

If you edit the customer, contact person, or selected address after the order already exists, the order keeps its saved copy until you refresh it. The sidebar then shows The saved order address differs from the current customer address below the affected billing or shipping address. Review the current details and select Update order address before creating another invoice or delivery note. Repeat this for both addresses if both warnings are shown.

Correct the recipient on an existing invoice

You can issue an address-only correction without deleting and rebooking the order's services:

1. If the address should also be available for future orders, correct it on the customer first. This step is optional.
2. Open Sales > Invoices and open the invoice.
3. Open the menu next to Download invoice, then select Correct invoice recipient.
4. Choose one of the customer's current addresses or enter a one-time recipient and address. When you choose a saved company address, KORONA Event adds the customer's contact name and company name even if those fields are empty on the address itself. A one-time address is saved only with this correction.
5. Enter an internal Correction reason. The reason is kept in the audit trail and is not printed on the customer PDF.
6. Continue to the review and compare Current recipient with Corrected recipient. The corrected address uses the same country-specific formatting as the correction document, so check this layout before issuing it.
7. Select Issue correction.
8. Return to the invoice page, download the latest recipient correction while signed in, and transmit it securely to the corrected recipient.

If the invoice is linked to an existing KORONA receipt, KORONA Event updates that receipt with the corrected recipient before it issues the correction document. The receipt keeps its existing identity and fiscal timestamps. If the receipt update fails, no correction document is issued.

The correction is a new, versioned document. KORONA Event preserves the original invoice PDF and records who issued the correction and when. The corrected PDF references the original invoice and makes clear that its services, taxes, and amounts are unchanged.

Recipient correction is not available for draft invoices. Finalize a draft first.

How company and contact names are ordered

For company customers, KORONA Event orders the company and contact names according to the country on the billing or shipping address. This is independent of the language used on the document.

• German and Australian addresses show the company before the contact person.
• US and other addresses show the contact person before the company.
• Individual customers remain person-first.

The company, contact person, department, and care-of line are each shown no more than once when they are available.

Expected result

The customer record shows the corrected details, and new emails go to the corrected address. After you select Update order address for each stale billing or shipping address, newly generated company invoices and delivery notes use the refreshed recipient details and the destination country's name order. Recipient corrections use the same ordering. If you issued a correction, the authenticated invoice page shows its staff-only document history and latest correction, while the public invoice link, original PDF, and all financial data remain unchanged. When the invoice has a linked KORONA receipt, that existing receipt also uses the corrected recipient.

Troubleshooting

Related articles

• Clean up duplicate customer records
• Orders and invoices
• Resend a confirmation email or ticket
• How orders, payments, invoices, and tickets fit together